Frequently Asked Questions
What's Included?
- Transport to and from the airport
- All lodging
- Transfers to and from all activities
- Lift services on mountain bike tours
- Ski lift tickets with insurance (insurance in France only)
- Breakfasts and dinners- lunches and/or snack time is included if indicated on the itinerary
- Guide services- as required by French law, we use only fully certified guides, in South America, we use locally qualified guides
What's Not Included?
- Airfare
- Ski/Snowboard/Telemark gear
- Mountain bike- rental is available, but we encourage you to bring your own
- Climbing shoes
- Tips for guides
- Personal insurance is not included- clients must provide a proof of insurance with liability waiver.
What kind of skier/telemarker do I need to be?
Participants must be very aggressive intermediate…
Each of our tours includes a brief avalanche awareness class. These short seminars are not in replacement of an avalanche class which we recommend each client take for your own safety and backcountry knowledge. These seminars are provided so we can assess our clients ability to use an avalanche beacon and familiarity with traveling “off piste”.
What level of Mountain Biker do I need to be?
Intermediate to expert. Our days on the bikes will be long, so appropriate fitness is necessary. We are able to tweak our itinerary to suit the level of the group.
What level of Kayaker do I need to be?
Most of the water we will paddle is class 4.
What level of Climber do I need to be?
Our climbing tours, winter and summer, are developed around the skill level of the group.
What level of Hiker do I need to be?
Our treks are all developed around the ability of the group.
Equipment needed?
Skiing: fat boards, all mountain boards, AT gear, telemark skis…whatever you feel most comfortable on. Ski clothing, boots and a backpack for gear are also necessary. if you have backcountry gear, please bring it. Backcountry gear is available from your guide in France, however, equipment is not available on our Chilean trips.
Mountain Biking: mountain bike, shoes, helmet, appropriate clothing and rain gear.
Kayaking: Clothing, all other gear will be provided by the guides.
Climbing: Clothing and any gear you deem necessary for yourself. Climbing gear will be provided by the guides.
Trekking: Boots, warm clothing, backpack, rain gear, small lightweight sleeping bag or sheet for back up.
WE WORK CLOSELY WITH 2 SHOPS THAT ARE ABLE TO PROVIDE YOU WITH ALL THE NECESSARY EQUIPEMENT INCLUDING BACKCOUNTRY GEAR, BIKE BOXES, SKI BAGS AND CLOTHING. PLEASE SEND US YOUR WISH LIST AND WE WILL HAVE A SALES PERSON CONTACT YOU.
What about the language barrier?
No worries, our guides are all multi lingual. The majority of employees at the chalets and hotels we use are able to communicate in English.
Payments and Refunds?
General Policies:
All tour/camps require Payment in Full 30 days prior to the starting date of the tour/camp. A $75 service fee will be charged for payment within 30 days of the tour/camp start date. Sorry, no exceptions!
The refund policy applies for all situations, no exceptions! No refunds will be given for cancellations made 60 days prior to tour departure. We suggest you get travel insurance prior to your trip to cover any unforeseen costs do to trip cancellation. White Room Adventures retains the right to refuse service to anyone at anytime and cancel, move, change or re-schedule a tour without notice at anytime, for any reason. Clients will not lose funds, but will however be credited funds to a future tour.